Detail Insights

Establishing a GCC is strategic for many organizations as it allows for operational efficiencies, cost savings, and access to global talent. However, the success of your GCC depends on whom you recruit first. These people form the culture of your center, attract future talent, and pave the way towards achieving long-term goals.

1. Visionary Leader: Center Director/Area Leader

Think of it as the captain of your ship. The Center Director should provide strategic direction to GCC in line with overall business objectives. This person should have great leadership skills and the ability to inspire their team members. They must be knowledgeable in the industry so that they can navigate through market trends while identifying areas where new technologies can be implemented.

A good Center Director creates an environment where collaboration thrives alongside dynamism which acts as catalysts towards achieving success within the centre . They are skilled at managing stakeholders well enough to get them to buy into ideas easily thus creating consensus around initiatives which may eventually lead them finding customers for such projects or services being offered by the centre itself. Look out for someone who represents what your company stands for most importantly one who can communicate effectively about where he sees things heading vis-a-vis this organisation’s future concerning GCC.

2. The Talent Catalyst: HR Manager

When starting your GCC, the most important thing is to bring in and keep the best employees. None can do this more effectively than a Head of HR. They must come up with policies and programs which will serve to attract staff from different backgrounds who are also competent and fit into the organization’s culture at the same time. This includes managing talents throughout their lifecycle beginning from recruitment through onboarding and training as well as development.

To succeed in this position one needs strong leadership skills as well as emotional intelligence. It requires an individual who can make quick decisions but still approachable thus creating a positive working atmosphere where every worker feels appreciated and supported by his or her supervisor(s). Moreover such people should have the ability to scale up methods according to growth stages experienced by GCC for future success.

3. The Innovation Transformer: Technology Lead/IT Manager

Your technology lead acts like a resident expert when it comes to anything tech related within GCC setup while also serving as IT manager too if necessary. Being responsible for driving innovations across various departments in GCC using the latest technologies available serves as their main duty. This means that they have to be updated on what is happening currently in terms of trends so that they can identify those solutions that are likely going to improve efficiency levels operationally or else support business objectives achievement more effectively than others could.

4. The Optimizer: Finance and Operations Manager

During the setup of your GCC, setting financial management systems in place is a paramount role played by the Finance and Operations Manager. In addition to overseeing that the GCC operates within its budget, they must ensure adherence to all financial regulations applicable. This role also involves cost optimization which means finding ways of making processes leaner while maximizing efficiency.

Operational excellence is another duty bestowed upon this person. They do this by examining what happens now or then; recognizing areas that need improvement as well as implementing necessary changes geared towards driving continuous improvement. It is important therefore to get someone who has got an eagle eye when it comes to details coupled with strong analytical abilities but still ready for any transformations.

5. The Cultivator of Talents and Guiding Star: Headhunter for Talent

GCCs are fast becoming an attractive hub for career-minded professionals who want to grow within their chosen field and have worldwide opportunities. In this regard, the head of talent acquisition has two main roles, which are bringing in the best brains and creating a learning culture across the firm.

Their work goes beyond recruitment; they should establish career paths as well as mentorship schemes aimed at developing all employees’ potential. This guarantees that there will always be experts available in every department necessary for growth or innovation. Moreover, global thinking is required when hiring so much that diversity must be considered during such exercises because it brings about differing worldviews.

They must have foresight into what future talents will be needed by the organization hence should possess forward-thinking minds able to anticipate challenges on this front too. You want an individual who can create a strong employer brand attracting candidates from various backgrounds while at the same time fostering inclusivity and continuous improvement within his or her team.

Getting these essential first five hires right sets up your Global Capability Centre for success; they will lay down strategic foundations, operational excellence benchmarks that attract & retain the best talents worldwide while driving change where it matters most. It is therefore imperative that you bring onboard individuals with whom the achievement of such objectives becomes more likely than not because failure shouldn’t even cross one’s mind

Selecting the right talent for your GCC's foundation is crucial. SilverPeople, a leading recruitment agency, can help you find these key individuals. With expertise in various industries and a focus on building strong partnerships, we can streamline your hiring process and ensure you find the perfect candidates to propel your GCC toward success.

SilverPeople, a venture by Uberlife Consulting Pvt. Ltd., offers complete recruitment solutions for all hiring/headhunting requirements in a Focused, Accurate, and Time-bound manner (Proprietary FAT* Methodology).

SilverPeople specialises and is placed strongly in 7 Industry verticals: Retail, E-Commerce, Education, Real estate, Fintech, Digital Transformation, and Sustainability. SilverPeople has a deep understanding & strong capability to solve Digital Transformation Hiring challenges and is the go-to place for ‘Go Digital’ recruitment consulting!

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