Detail Insights

India's Global Capability Centers (GCCs) are thriving hubs for innovation and talent. As these centers play an increasingly crucial role in driving global business strategies, the demand for skilled professionals continues to evolve. 

The GCC market size is projected to exceed US$100 billion by 2030, likely reaching around US$110 billion, driving a significant increase in job opportunities across the region.

According to the Future of GCCs in India—Vision 2030, a study by EY, the cost per FTE has increased by 27% from the year 2019 to 2023. It’s expected to rise by 30% by 2030 and reach the level of $37,760 per FTE. 85% of this cost is salaries. It is no wonder that getting the hiring right is not just important from a cost-advantage perspective, but also from the long-term sustainability of the GCC.

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Here's a breakdown of the top skills GCCs in India will be seeking in 2024:

1. Tech Powerhouse:

• Data Science & Analytics: Unlocking data insights is vital for informed decision-making. Expertise in data analysis, machine learning, and data visualization will be highly sought-after.

• Cloud Computing: Cloud migration and expertise in platforms like AWS, Azure, and GCP are essential for scalability and agility.

• Cybersecurity: With the ever-growing threat landscape, cybersecurity professionals skilled in protecting sensitive data and infrastructure will be in high demand.

• AI/ML (Artificial Intelligence/Machine Learning): AI/ML expertise fuels innovation across various functionalities, from product development to marketing.

2. Bridging the Gap: Techno-Commercial Acumen

• Digital Transformation Specialists: Understanding how to leverage technology to optimize operations and drive business growth will be a key differentiator.

• Product Management: Individuals who can bridge the gap between technology and business needs, translating user insights into successful product development.

3. Communication & Collaboration Masters:

• Effective Communication: The ability to communicate complex technical concepts clearly and concisely to diverse audiences, both internally and externally.

• Collaboration & Teamwork: GCCs thrive on effective collaboration across teams and locations. Look for individuals who can foster a culture of open communication and teamwork.

4. Future-Ready Skillsets:

• Generative AI: As generative AI continues to evolve, understanding its potential applications and limitations will be a valuable asset.

• Robotic Process Automation (RPA): Expertise in automating routine tasks will free up human resources for higher-level strategic work.

5. Soft Skills for Success:

• Problem-Solving & Critical Thinking: The ability to analyze complex challenges and develop innovative solutions is crucial.

• Adaptability & Learning Agility: The world of technology is constantly evolving. A willingness to learn and adapt to new technologies will be essential.

• Leadership & Ownership: GCCs require individuals who can take ownership of their work and demonstrate strong leadership qualities.

Building a Winning Team:

By focusing on these top skills, GCCs in India can attract and retain top talent, fostering a dynamic and innovative work environment. Partnering with recruitment consultants specializing in the GCC landscape can be a valuable asset in identifying and attracting the right candidates who possess the specific skill sets and cultural fit for your organization. Remember, a future-proof skillset is an investment – an investment in the continued success of your GCC in India.

SilverPeople: Your Partner in Building a High-Performing GCC Team

Navigating this dynamic talent landscape can be challenging. SilverPeople, a leading recruitment consultancy, can help you find the perfect talent for your GCC.

How We Help:

• Deep industry expertise: We understand the specific needs of GCCs and the unique skill sets required for success.

• Extensive network: We leverage our vast network to identify top-tier talent, including passive candidates not actively searching for new opportunities.

• Streamlined recruitment process: Our efficient approach saves you valuable time and resources.

• Focus on cultural fit: We go beyond just skills, ensuring candidates align perfectly with your company culture.

Ready to build your dream GCC team? Partner with SilverPeople today!